Why does Doors Galore Vic. P/L collect personal information?
“Personal information” is information or an opinion (including information forming part of a database), whether true or not, and whether recorded in material form or not, about an individual whose identity is reasonably apparent, or can be reasonably ascertained, from the information or opinion.
Doors Galore Vic. P/L collects personal information in order to properly and efficiently carry out its functions, including to provide you requested products and services, and to facilitate the provision of marketing and promotion services that may be of interest to you.
Doors Galore Vic. P/L uses personal information only for the purposes for which it was provided and for directly related purposes (unless otherwise required by or authorised under law). We may state a more specific purpose at the point we collect your information.
If you do not provide us with the information that we request, we may not be able to provide you with our products or services.
What personal information does Doors Galore Vic. P/L collect?
Doors Galore Vic. P/L may collect your personal information (such as name; email, phone number, date of birth, credit card details, postal address or communication history with us) when you interact with our company.
How does Doors Galore Vic. P/L collect and hold personal information?
Information may be collected when you:
- Contact us with an enquiry or request a quotation via email, telephone or mail or engage with Doors Galore Vic. P/L via social media;
- Request that we provide our products and/or services to you;
- Apply for a credit account with us, or from credit reporting agencies or organisations that you have nominated as trade references;
- Provide details to Doors Galore Vic. P/L in an application, consent form, survey, feedback form or incident report;
- Enter personal information into, or agree to having your personal information entered into, one of Doors Galore Vic. P/L ‘s online systems;
- Use our referral service to tell a friend about our website; or
Doors Galore Vic. Pty Ltd website
When you visit the Doors Galore Vic. P/L website, our systems may record certain information about your use of the site, including the web pages visited and the time and date of their visit. We use this information to help analyse and improve the performance of our website.
We and our marketing analytics service providers also use other technologies such as beacons, tags and scripts. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Note this does not opt you out of being served ads. You will continue to receive generic ads.
We will treat personal information collected via our websites and online systems in the same way as other personal information we collect. However, websites linked to our website are not subject to our privacy standards, policies or procedures. Doors Galore Vic. P/L cannot take any responsibility for the collection, use, disclosure or security of any personal information that you provide to a third party website.
If you do not provide some or all of the information requested, this may affect our ability to communicate with you or to provide the requested products or services. If it is impracticable for Doors Galore Vic. P/L to deal with you as a result of you not providing the requested information or consent, we may refuse to do so.
Information storage and protection
Doors Galore Vic. P/L stores information in different ways, including in paper and electronic form. Security of personal information is important to us. We have taken reasonable steps to protect the information we hold from misuse, loss, unauthorised access, modification or disclosure. Some of the security measures we have implemented to maintain the security and integrity of the personal information we hold include the use of computer access passwords, lock-up cabinets and firewalls on our systems, and security measures for our website.
How does Doors Galore Vic. P/L use and disclose personal information?
1.1. Verify your identity;
2.2. administer and manage our products and services, and to provide a quotation or provide our products and services to you;
3.3. research, promote and market our products and services, and market products, services and special offers made available by us and third parties;
4.4. complete background checks and assess your suitability to obtain a credit account with us; and
5.5. research, develop and improve our products and services.
Doors Galore Vic. P/L may disclose your personal information to a range of organisations which include, but are not limited to:
- Companies we engage to carry out functions and activities on JELD-WEN ‘s behalf, including direct marketing and database administration;
- Our professional advisers, including our accountants, auditors and lawyers;
- Our insurers;
- Credit providers and credit reporting agencies for credit-related purposes such as credit history; and in other circumstances permitted by law.
We may use non-sensitive personal information to provide better services and for marketing purposes.
If you do not wish to receive e-mail, SMS or posted offers from us, you may opt-out by contacting the Doors Galore Vic. P/L Privacy Officer via the contact details set out in this policy.
In addition, we may also disclose personal information:
- With your express or implied consent;
- when required or authorised by law;
- To an enforcement body when reasonably necessary; or
- To lessen or prevent a threat to an individual or public health or safety.
Accessing and seeking correction of information held by Doors Galore Vic. P/L
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
We encourage you to regularly review and update your personal information. If you would like to access the personal information that we hold about you, please let us know by making a request via the contact details set out below. We will respond to your request for access within a reasonable period. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will correct it.
Resolving privacy issues and complaints
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to the Doors Galore Vic. P/L Privacy Officer at this address:
Doors Galore Vic. Pty Ltd
269 Geelong Road
Kingsville, Vic. 3012
We will respond to your complaint within a reasonable period, usually within 30 days, and try to resolve your complaint for you. If we are unable to resolve your complaint or you are unhappy with the outcome, you can contact:
The Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website http://www.oaic.gov.au/ to lodge a complaint;